Frequently asked questions

StaffGateway is a modular unified digital employee platform from IT-RANKS Technology. It combines ERP and non-ERP self-services, employee benefits and recognition, attendance management and optional workplace modules in one mobile and web experience.

No. StaffGateway connects to your existing systems of record and presents authorized employee journeys through a consistent experience. Your ERP, HCM and other business systems continue to own the transactions and information defined in the integration model.

Yes, the platform is modular, so you can select the capabilities you need rather than adopt every module at once. Commercial packaging, dependencies and available combinations are confirmed during the engagement.

Yes. StaffGateway includes a mobile app and a web portal. Some journeys, such as geofenced attendance, rely on mobile capabilities, while administrative work is often better suited to the web.

Yes. Arabic and English are supported across the platform and its modules, including right-to-left layouts. Coverage of external partner content and integrated applications depends on those sources and the deployment.

Supported integration patterns include Oracle EBS, Oracle Fusion, SAP, Odoo/ERPNext, ITSM and helpdesk systems, custom applications and partner APIs. An integration assessment defines which interfaces and workflows are available in your environment.

Access is based on integrated identity and role-aware permissions. Modules can apply organizational scoping, so administrators and managers see only the functions and information authorized for their responsibilities.

ERP self-services connect to transactions or data held by enterprise systems, such as employment information, leave and approvals. Non-ERP services are the organization’s own internal forms, workflows, news, helpdesk journeys and productivity services that may originate outside ERP.

Yes. StaffGateway includes a role-aware worklist and approval experience. The actions available depend on the connected workflow engine, back-end application, authorization model and configured service scope.

Yes. The platform is designed to incorporate customer-specific digital services and workflows. Each service needs an agreed process definition, an integration or implementation method, an owner and the right permissions.

StaffCare is StaffGateway’s employee offers, recognition, rewards and engagement module. It helps organizations curate employee benefits, coordinate partner offers, manage appreciation programs and understand employee participation.

Yes. A WalaaPlus connector brings partner offers into StaffCare’s governed catalogue and redemption journey. Access to provider services and offer terms depends on the relevant agreements and integration arrangements.

Yes. StaffCare supports direct corporate partners alongside third-party catalogues. You define the approved offers, eligibility, codes or redemption approach for each partner.

Yes. StaffCare includes curation, content review, audience targeting and publication approval, so offers do not appear before the right governance steps are completed.

Yes. It covers unit-level recognition and occasion-driven programs such as birthdays, work anniversaries and designated events. Award types, budgets, approvals and automation follow your configured policy.

No. Points work as a qualification that unlocks selected offers. They are not deducted like a wallet currency when an eligible offer is accessed.

Yes. StaffCare includes analytics for program usage, offer engagement and redemption, recognition reach and feedback. The exact metrics depend on enabled tracking, partner interfaces and data quality.

No. StaffClock covers the wider attendance operation: facilities, geofences, shifts and work plans, rotations, individual and bulk assignments, attendance capture, calculations, reports and delegated administration.

Yes. Overnight shifts are attributed to the correct shift date, and employees can have more than one shift on the same day. Calculation rules are validated with your workforce policies.

Yes. Offline punches are kept on the device and synchronized and validated when the connection returns, with controls defined for your deployment and devices.

StaffClock includes location-integrity and device-trust checks, such as simulated-location and rooted-device checks, with VPN-related detection where appropriate. These help identify suspicious attempts; coverage depends on operating systems, device capabilities and your security policy.

Its integration model includes external time clocks, biometric terminals and existing attendance platforms. Each device or system needs interface and event-mapping validation before integration is confirmed.

Yes. StaffClock reports on attendance, delays, shortfalls, compliance and workforce counts, within role-based and organizational access boundaries, with bilingual Excel export.

StaffBot provides conversational access to approved services and information. Its skills and AI behavior depend on the systems, knowledge sources and governance connected in your environment.

No. They belong to the optional module family. Choose the collaboration and event experiences that fit your engagement priorities.

Identify the journeys with the greatest employee or operational impact, the business owners responsible for them and the systems they need. A phased approach then prioritizes foundations, integrations and modules by readiness and value.

Branding such as your colors, logo and employee-facing identity is supported, as the StaffCare white-label experience shows. Branding options for the wider platform and app-store distribution are confirmed for each deployment.

Your current ERP or HCM products, identity service, approximate employee population, priority service journeys, attendance landscape where relevant, and any important security, hosting or governance constraints.